1. How do I know your company is reliable? 

a. Let me tell you a story first. In 2015, one customer(Company A) was not our customer yet, who was introduced to us by another customer of ours(Company B) in the U.S. Company A had a lens supplier in China, they paid tooling to do a type of lens, but the supplier couldn't provide them satisfying samples. After back and forth communication about the quality requirements, the supplier thought they were too picky and didn't respond for a long time. Company A was in an emergency situation because they needed this lens to go with the new designed products and planned to release this product soon. Finally, the CEO of company A called us to see if we could help pay a vist to his lens supplier. We went to the supplier right after we hung up the call. When we got to the company, the sales person complained about how difficult to communicate with company A. We requested to see the boss. The boss told us he didn't know the situation and agreed to solve the problem. We stayed there 2 days until they made another batch of samples. We left after UPS loaded the samples on the truck. Of course, because of this, company A has become our loyal customer since 2015. 

b. We guess one important reason for not trusting a company is because they don't know anyone from this company and they have no idea how this company is like. We send people to the U.S quite often. If needed, we can schedule a visit to see you to discuss your projects in person. Of course, we go to other countries as wel, although not as often as we go to America since most of our customers are in the U.S. 


2. Do you customize LED Linear Module, LED Round Module, LED Light Engine, LED Light strip if you don't have suitable products for us? 

Yes, we do. We know one size doesn't fit all. When you design a new product, you may need a different size, different lumen output or different efficacy. You can tell us the requirements and we will deliver to you. 

3. Is MOQ big?

No, MOQ is very small. It is between 500pcs-1000pcs. Before your products take off, we don't have MOQ requirements as long as you don't need us to make requested packaging. 

4. What is the lead time to design LED Linear Module, LED Round Module, LED Light Engine, or LED Light strip? 

It takes us 2 days to come up with a proposal. If you approve the proposal, it takes another 2 days to do the PCB layout, the schematics, etc. To finish the samples normally takes 10-15 days. 

5. Are the samples free?

We don't charge engineering fee, but sample fee is needed. We believe customers appreicate our work more if they they are willing to pay the samples. We only charge the sample cost which is about $100-200. The final amount depends on how many samples you need. For old customers who have decent orders with us, we provide free samples. 

6. Do you do OEM ?

Yes, we do, if you go to our product page, there is a dropdown box "OEM products". It shows what type of products we built for other customers. You can get some idea on what we can do. Since these products were designed by our customers, so we don't sell to other people. If you have your own design and you think we may be able to assist you, please give us a try. 
 

What can we do for you? Email us and let me know what you need!